Context of OR-CCSEH-26
You probably tried doing one of the following:
- Tried paying for google services with your card
- Tried changing cards in google workspace
And it gets declined with the following error: “Your card’s issuer declined this request. Contact your bank or use a different payment method.”
And it’s usually followed by the error code: “OR-CCSEH-26”.
This is frustrating, and if you don’t pay, your services might be suspended. I experienced exactly this when trying to replace a card on google workspace when my COO left my company and we needed to exchange her card with someone else’s.
Why error OR-CCSEH-26 happens
This error happens because your bank forces 2-factor authentication (2FA) to make payments and for other requests.
In the case of switching cards on google workspace, it seems like the first time you add a card to google workspace, it uses 2FA, but when you add a new card, it skips that step for some reason.
Long story short, google isn’t following your bank’s requirements. This is google’s fault.
Even if you contact your bank and ask why it’s happening, you won’t resolve it, because the bank is doing everything right.
How to fix error OR-CCSEH-26
You have a few options that may or may not be available in your country. The last one is available for everyone, if the others fail.
1) Get a card that doesn’t need 2FA
It may be possible for you to get a card that doesn’t need 2FA. But most countries make this harder and harder.
2) Borrow someone’s card temporarily
This works but is not very popular. If you are able to get a hold of soneone else’s card just until you resolve it through other means, this is a great choice.
3) Wise.com virtual card
If the other solutions fail, I would recommend a wise.com virtual card. This card offers other benefits such as streamlined cost management and enhanced security by acting as an entirely separate card. Wise.com integrates seamlessly with Google. This was the most straightforward solution that I personally employed.